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Wassail & Bag
Growler & Bag
Pottle & Bag
Growler Bag
Pottle Bag
10 Cup Set

Delivery & Costs

All our delivery prices are per delivery address and per order. Shipping will take no more than 24hrs to mainland UK addresses and costs 10.00 per delivery address, this is our standard delivery service, and a signature will be required upon delivery.

Our range of delivery services also includes:

Highlands & Islands of Scotland 25.00

Northern Ireland, Isle of Man, Isle of Scilly, Channel Islands 22.00

EU countries 35.00

Non EU Countries 37.00

North America, 50.00

Asia & Australasia. 65.00

Rest of the world 70.00

Orders placed before 1:00pm GMT on a weekday for delivery to the UK mainland will be delivered on the next working day.

All orders received after our 1:00pm GMT deadline will be processed on the following working day. Working days are Monday to Friday only we do not deliver or process orders on weekends or on bank holidays.

We are unable to deliver parcels to BFPO addresses, so please provide an alternative address.

All parcels that are sent outside of the UK need to have a contact telephone number for the recipient. Azeti cannot be held responsible for delays in parcels being delivered if a number was not provided. It is also the customer's responsibility to ensure the delivery address outside the UK is correct as we will not change/amend it once it has left our depot.

Local duty may be levied when the goods enter any country if outside of the EU; Growlerflask and or Azeti Ltd. will therefore not be liable for any customs delay or local taxes due. Azeti Ltd. act solely as an agent for you our client.

What happens if you are out when the parcel arrives?

If the recipient is out when we try to attempt your delivery we will leave you a card notifying you of our attempt. We will then attempt a second delivery on the following working day. Should they also be unavailable on this occasion our courier will ask you to call them and arrange a more suitable time for delivery? They will hold your parcel in the depot for up to 21 days whilst you arrange delivery. Delivery hours are between 8am and 5pm.

Responsibility cannot be taken for the wrong order, or non-delivery, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.

We shall not be liable for any delay in or for failure to perform obligations if that delay or failure is caused by circumstances beyond our control such as, but without limitation, any strike, lock-out or other form of industrial action, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or Act of God.

Special delivery conditions apply to certain locations where a third party is involved, such as offices, hospitals, airports, hotels and ships. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfillment of the order. For deliveries to hospitals, please indicate ward and room number whenever possible. For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc.).

What happens if my order is late?

In the unlikely event that your order should fail to arrive within our promised delivery period please email us at along with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you. Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.

What happens if my order is lost?

If your order has failed to arrive within 8 working days (for UK deliveries) and 18 working days for other orders from the date of placing your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.

In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with our courier undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier. We will not charge your card until all investigations have been completed and any failure to co-operate with us or our courier during this investigation could jeopardise your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you then you will be liable for the cost of both the original and replacement order.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

Privacy & Electronic Communications Act

In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 - We do not send random marketing emails to personal email addresses (spam)

What information do we collect? How do we use it?
  • When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order.
  • We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
  • When you enter a contest or other promotional feature, we may ask for your name, address and E-mail address so we can administer the contest and notify winners.
  • We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new or special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by sending us a message or by selecting the opt out box when you buy.
Growler flask will not divulge buyer's information to third parties under any circumstances.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Growler flask possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Azeti Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. If you are worried about placing your order online then please call us on the above number and we will take your order over the phone.

Your Security

None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

1. Our secure server software and that of Roman cart our payment partner, encrypts all your personal information including credit or debit card number and name and address.

2. In the event of unauthorized use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just 50.00.

A Few Important Notes: this guarantee only applies to credit or debit card purchases made to Azeti Ltd. secure server or Roman cart our payment partners. This guarantee covers a maximum liability of 50.00. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.