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Wassail & Bag
Growler & Bag
Pottle & Bag
Growler Bag
Pottle Bag
10 Cup Set

Returns & Exchanges

If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. Please follow the steps below:

1. If you wish to return an item, you must notify your intention to return it, by e-mail within 7 working days from the date you received your goods to The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).

2. All items must be returned in original box in unused and saleable condition.

3. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by recorded or special delivery post only. Azeti cannot be held responsible for any item returned to us in any other way.

4. We will credit your original method of payment excluding delivery (unless goods are faulty or not as ordered). If the products you return are faulty or not as ordered we will refund you the cost of the return postage.

5. If you want to exchange any items, please ring so that we can let you know whether we have that item in stock. You will not be charged additonal P & P on your replacement items as long as they are delivered to a UK address. The replacement will be sent out to you when we have received the original item.

Returns Address:

Green Barrow Farm, Summer Lane
Castle Combe, Wilts
SN14 7LG